Services

Professional Services

Microscan’s Professional Services programs offer dedicated support and training from barcode and machine vision experts. Our team of subject matter experts have decades of real-world technical experience to support your automated application or even help design a new one.

 Priority Support Program*

► Extended Warranty Program

► Field Service Program

► Training Services

► Engineering Development Services


PRIORITY SUPPORT PROGRAM 

Reduce Risk and Increase Efficiency  

In today’s fast-paced world of global supply chains and advanced manufacturing, companies rely on uptime and operation efficiency to ensure the highest levels of yield and quality. Significant demands are placed on technical resources teams to be experts in manufacturing processes as well as a host of technology solutions to keep production lines running.  Microscan’s priority support program provides your team expert backup support  to help ensure you reduce risks and increase operational efficiency.

Key Benefits Include: 

  • Receive the highest priority and a guaranteed response time
  • Includes regional phone support and remote application control
  • Access to Microscan’s upcoming expanded and improved online Knowledge Base

*Hotline support is currently available in the USA only. Rollout of the service is planned for 2018. 


EXTENDED WARRANTY PROGRAM 

Peace of Mind and Dedicated Response

Demanding customers and a global supply chain that never sleeps places considerable pressures on manufacturers to optimize everything that they do. Extended warranties are the best insurance policies for supporting your uptime and overall equipment effectiveness goals. Protecting the investment you’ve placed in the hardware that drives the automation of your system is crucial to enabling the objectives of your production system and guaranteed levels service before you need it. 

Key Benefits Include:

  •  2 and 3 year product warrantees are available
  •  Guaranteed priority RMA response time


FIELD SERVICE PROGRAM 

Dedicated Field Support

Could you use dedicated support and expertise from a team of subject matter experts (SMEs) who have solved thousands of applications, saving our customers tens of millions of dollars a year? From upfront consulting on design, deployment and validation, no other company has the depth of SME’s available to support your project. Whether for a day, a week, 3 months or longer, our regional teams real-world skills to deliver project success.

Key Benefits Include:

  •  Hands-on troubleshooting and preventative maintenance
  •  Selection of a specific Application Specialist, Solution Engineer or Program Manager
  •  Expedited response time is available


TRAINING SERVICES

Education for Automation

Manufacturing companies are relying more and more on advanced technology and automation to drive error-free operations. As automation technology evolves, it’s critical that manufacturing and quality team have a foundational understanding of new technologies, and how they can be used to solve complex challenges in the shortest amount of time. Microscan’s professional training courses are crafted based on real-world experience, providing students with the best balance of practical theory and real-life applications.  Presented online, at your facility or ours, training is the foundation from which sound manufacturing practices are built.

Key Benefits Include: 

  • Learn about Auto ID, Machine Vision and Verification products and applications 
  • Presented online or on-site at your facility or ours
  • Customized training available per request 

    

ENGINEERING DEVELOPMENT SERIES 

Custom Solutions Tailored to Your Needs

Are you struggling to find the right solution provider for your traceability or inspection application? Fo more than 35 years, Microscan’s solution development team has combined the expertise of solving thousands of real-world applications with the know-how of deploying and validating systems in the real-world. Applications can range from mass customization of an existing product to a turn-key system that automates a traceability, inspection or verification application.

Key Benefits Include:

  •  Design and development of custom products or solutions to meet specific customer and industry needs
  •  Custom firmware development, user interfaces and machine vision job creation

CLICK HERE TO DOWNLOAD THE BROCHURE FOR PROFESSIONAL SERVICES