Microscan Service and Support

Because Microscan products perform play key data acquisition roles in your operations, high up-time and efficient use are essential. Microscan places high priority on customer support and our goal is to provide a comprehensive online resource as a definitive knowledge base for all Microscan products and accessories.

Visit our Viewing Instructions page if you experience any problems viewing these materials.

Helpdesk Request and Contact Information
With a detailed description of your issue, we can provide the best possible technical support. 

For Auto ID products, Technical Support is staffed from 8:00AM to 5:00PM U.S. Pacific Time. 
  Telephone:  +1.425.226.5700
  Email:            helpdesk@microscan.com

For Vision and NERLITE products, Technical Support is staffed from 8:00AM to 5:00PM U.S. East Time.
    Telephone:  +1.800.468.9503 or 603.598.8400
    Email:           nerlitesupport@microscan.com  or  visionsupport@microscan.com

Documentation and Software Download Center
Access documents and software in the download center, including Specification Sheets, User Manuals, ESP Software, Connectivity Sheets, and other Microscan tools.

Additional Support Information

> Product Registration 

> Warranty and Terms of Sale

> Submitting an RMA (Return Merchandise Authorization)