Quality

Microscan continually monitors and rates supplier product quality, on-time delivery and customer service.

Quality Policy:
We guarantee quality by maintaining established standards, encouraging innovation, and inspiring our employees to excellence. We are committed to the continual improvement of processes, products, and services, and to the delivery of solutions that exceed customer expectations.

Microscan requires that suppliers strictly follow all PO instructions, drawings, bills of materials and packaging instructions. If a deviation from the drawing is needed by the vendor because of parts shortages or change in manufacturing processes, no work is to be done until a deviation request is approved by Microscan and noted on the effected PO. Any questions regarding deviations or clarification of drawings should be directed to Purchasing or Quality Assurance Department.

Incoming inspection will be performed to determine acceptance of material. Material not produced to specifications will be rejected and returned to the vendor at the vendor's expense. All rejected material is considered past due. Immediate attention must be given to rejected material to avoid production line shut down.

It is Microscan's goal to approve vendors as dock to stock, bypassing inspection at Microscan. Vendors will achieve this after consistently providing defect-free materials with on time delivery. Vendors on dock to stock must be able to supply inspection or quality control data when requested.

Suppliers may inquire about their current Vendor Ratings, Corrective Actions and Discrepancies by contacting the Purchasing or Quality Department (see How to Contact Us).

Reference:

Supplier Quality Management Procedure
First Article Inspection Procedure
First Article Inspection Report
Component Qualification Procedure
Workmanship Manual Procedure
Supplier Request for Deviation
Non-Conforming Material Procedure
Bar Code Label Template