Service Contracts

You rely on your automated scanning system to operate at its peak. Any down time can be critical to the bottom line. With a Microscan service contract you enjoy the convenience of unlimited protection for a fraction of the standard depot repair charge when you purchase a service agreement with your scanner.

Our service contracts are no fuss, comprehensive, and they deliver. It's that simple.

Whatever service contract you choose, you'll enjoy: 
- The option of standard, expedited or 24-hour turnaround 
- Unlimited repairs at no extra cost 
- Top quality service from factory trained technicians 
- Low rate coverage 
- Free helpdesk support 
- Free software upgrades (note: software upgrades are not on a replacement basis) 

Contract Options
24-hour Exchange Contract
The ultimate peace of mind contract! This is the hands-down choice if zero down time is vital to your needs. We ship you a replacement unit within 24 hours-guaranteed.

Expedited Contract
The Expedited support agreement provides quick turnaround for scanners shipped to Microscan repair. Scanners are repaired and tested within 3 to 5 working days.

Standard Coverage Contract
This no nonsense contract provides unlimited coverage subject to our standard depot repair schedule. It's a good option for those who like the idea of being fully protected yet don't require expedited service. 

Terms and Conditions
Microscan service contracts cover all parts and labor necessary to make your equipment fully operational. All returns must occur within the time period called out in the contract.

The contracts do not cover:
- failures caused by alterations in the equipment, accidents, neglect, or misuse, 
- failures caused from failed or inadequate environmental conditions (these include, but are not limited to, electrical power, air conditioning, and humidity control), or 
- any failure caused by conditions beyond ordinary use, including a customer's failure to provide and maintain a clean operating environment or to follow the instructions set forth in the Microscan user's manual detailing how to properly clean and operate the equipment.