Microscan Service and Support

Because Microscan products perform play key data acquisition roles in your operations, high up-time and efficient use are essential. Microscan places high priority on customer support and our goal is to provide a comprehensive online resource as a definitive knowledge base for all Microscan products and accessories.

Visit our Viewing Instructions page if you experience any problems viewing these materials.

Documentation and Software Download Center
Access documents and software in the download center, including Specification Sheets, User Manuals, ESP Software, Connectivity Sheets, and other Microscan tools.

Helpdesk Request and Contact Information
With a detailed description of your issue, we can provide the best possible technical support. 

For Auto ID products, Technical Support is staffed from 8:00AM to 5:00PM US Pacific Time. 
  Telephone:  +1.425.226.5700
  Email:            helpdesk@microscan.com

For Vision and NERLITE products, Technical Support is staffed from 8:00AM to 5:00PM US East Time.
    Telephone:  +1.800.468.9503 or 603.598.8400
    Email:        nerlitesupport@microscan.com  or visionsupport@microscan.com

Additional Support Information

> Service Contracts

> Warranty and Terms of Sale

> Submitting a Service Return Order (SRO)